Information System

After the initial contact with customers, maintaining that relationship is of paramount importance. In fact, retaining existing customers is cheaper but more difficult than acquiring new ones. Customer loyalty requires continuous and proactive attention. Routine tasks such as sending monthly reports, reminding about annual maintenance times, notifying bills, or renewal dates are either forgotten or done incorrectly when done manually. This damages your company's professional image and leads to customer loss.

With this new product, you fully automate all critical and periodic touchpoints in the customer lifecycle. This system acts as a proactive assistant, "thinking about your customer," helping you manage the process in the most efficient way.

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How Does the Routine Reminder & Information System Work?

The system is first trained with periodic routine reminder topics (monthly reports, maintenance reminders, subscription information, etc.) and related data (dates, customer segments, etc.) for your customers.

Rule Definition: You define simple rules in the system.

  • Example Rule 1 (Maintenance): "Send an email to all 'X Device' customers saying 'Your Annual Maintenance is Approaching' 15 days before the 'maintenance date'."
  • Example Rule 2 (Reporting): "Send an email to all 'Premium Package' customers saying 'Your Monthly Performance Report is Ready' on the 3rd day of each month and use the [report_link] variable."
  • Example Rule 3 (Collection): "Automatically send a 'Gentle Reminder' email to customers for invoices that are 3 days overdue." Variable-Based Personalization: AI doesn't send these emails like "bulk mail." It delivers them to each customer with fully personalized data, such as "[Customer Name], your subscription with [Contract No.]..."

Fully Automated Execution: When the date arrives or the condition is triggered, AI uses this information to send fully automated and personalized reminder emails to your customers. No human intervention is required.

With AI Agent, you reduce the risk of operational forgetfulness or manual errors to zero. Your team focuses on value-added tasks instead of dealing with things like "was the reminder email sent?". Most importantly, your customers feel proactively considered, which directly strengthens customer retention and lifetime value (CLV).